Refund Policy

Introduction

At Tonakayo ("we," "us," or "our"), we are committed to ensuring our customers are satisfied with their digital purchases. This Refund Policy outlines the conditions and process for requesting a refund, aiming to address any issues you may encounter with our digital goods.

Eligibility for Refunds

We strive to ensure satisfaction with our digital goods. Refunds are available under the following conditions:

  • Defective products

  • Unauthorized purchases

  • If the product did not meet the customer's expectations or was not what they were looking for.

Time Frame

  • Customers can request a full refund within 15 days of purchase.

  • Partial refunds are available up to 30 days after purchase.

Process to Request a Refund

To initiate a refund request, customers must:

  • Contact us with the reason for the refund request.

  • Provide a screen recording demonstrating that the digital goods have been erased and a commitment not to use them in the future.

Verification Process

We will review each refund request to ensure validity. The verification process includes:

  • Confirming the purchase details.

  • Verifying the provided screen recording for compliance.

  • Evaluating the reason against our eligibility criteria.

Exceptions

Refunds will not be granted if:

  • The customer continues to use the digital goods after requesting a refund. This invalidates the refund and results in a fine, which will vary based on the nature of the infraction.

Refund Method

Approved refunds will be processed using the original payment method.

Contact Us

For further assistance regarding refunds, please contact us via email at [email protected] or visit our contact page at tonakayo.com/contact.

Effective Date

This Refund Policy is effective as of 11/20/2024.